We ship commercial equipment across the contiguous United States. Small items travel by parcel carrier; chairs, stations, backwash units, treatment tables and pedicure spas ship by LTL freight, boxed and palletized.
Standard
Curbside freight delivery
Freight is calculated at checkout based on your delivery ZIP code and shown before you pay. The driver delivers your pallet to the curb at your address. Moving equipment inside, unpacking and setup are your responsibility.
Additional service
Liftgate and inside delivery
A liftgate lowers the pallet to ground level for you. Liftgate and inside delivery are extra services. If you have no loading dock or forklift, tell us before you order so we can arrange it.
Do this at delivery
Inspect before you sign
This is the single most important step in the delivery process. Freight carriers accept liability for damage only when it is documented at the time of delivery.
1
Photograph all four sides of the pallet before unwrapping it.
2
Count the pallets and boxes, and check straps and shrink wrap.
3
Note damage or shortage on the delivery receipt before signing. If the wrap looks disturbed, write “possible concealed damage”.
4
Contact us within 48 hours with photos and your order number.
A receipt signed “clear” makes carrier claims very difficult. Keep all packaging until the claim is settled.
Delivery appointments
The freight carrier contacts you to schedule a window. Someone must be present to inspect and sign. Carriers will not leave freight unattended, and a missed appointment results in a redelivery fee charged by the carrier. Ground parcel shipments need no appointment or signature.
Make sure your address has truck access. If a full-size trailer cannot reach you, tell us before you order so we can arrange the right equipment.
Processing times
Most orders are handed to the carrier within 2 to 5 business days. Pedicure spas take 7 to 10 business days to process. Transit time is additional.
Where we ship
Throughout the contiguous United States. For Alaska, Hawaii or U.S. territories, contact us before ordering.
Site prep
Confirm doorway clearances, plumbing rough-in and electrical requirements before your delivery date. Specs are on every product page.
Freight is the part of this business most suppliers handle badly, and the part we care most about getting right. Questions about access, timing or installation? Contact us before you order.
