FAQ

Both. Most of our customers are barbershop, salon, spa, and studio owners, but anyone can order, including booth renters and home-studio professionals. Full build-out packages are quoted individually.

Tell us your studio type, station count and delivery ZIP code, and we send an itemized quote covering equipment and freight to your address. Every package can be adjusted: swap chairs, add stations, change upholstery colors and finishes. When you are ready, the quote is sent as an invoice you can pay online.

It depends on station count, which chairs you choose and the finishes. Our build-out packages are priced on their product pages and are the fastest way to see a realistic total. Every quote is itemized so you can see where each dollar goes.

Equipment and freight to your address, itemized in one document. Liftgate and inside delivery are extra services, so tell us before you order if you have no loading dock.

Commercial equipment like barber chairs, pedicure spas and backwash units ships LTL freight, boxed and palletized. Freight is calculated at checkout based on your delivery ZIP code. The carrier calls you to schedule a delivery appointment, and someone must be there to inspect and sign. Photograph the pallet before unwrapping, note any damage on the delivery receipt before signing, and contact us within 48 hours.

Liftgate service, which lowers the pallet to ground level, and inside delivery are additional services rather than part of curbside freight. If you do not have a loading dock or forklift, tell us before you order so we can arrange what you need.

Most orders are processed and handed to the carrier within 2 to 5 business days. Pedicure spas take 7 to 10 business days to process because they are built and tested before shipping. Transit time is additional and depends on your location. Lead times are estimates, not guaranteed dates.

A standard shampoo bowl or backwash unit needs hot and cold water supply lines, a drain connection, and a vacuum breaker, which most local codes require. Rough-in measurements are listed on each unit's product page so your plumber knows what is needed before installation day.

Not always. Plumbed pedicure chairs connect to your water supply and drain like a sink. Pipeless models still connect to water but use a self-contained jet you remove and clean between clients. Plumbing-free options fill and drain without any plumbing work. Check your state board's sanitation rules before you choose.

A barber chair is heavier, reclines for shaves and facial work, and includes a headrest and larger footrest, with a heavy-duty hydraulic pump rated for constant repositioning. A styling chair is lighter and upright, built for cuts and color. If you offer shaves, you need a true barber chair.

Check the rated capacity on the product page for the exact model, and choose one rated comfortably above the heaviest client you serve regularly. A chair running near its limit all day wears out early. Capacity, base type and recline specs are listed per product.

A bed used for lash work has a raised, adjustable backrest for head positioning, cushioning for appointments of two hours or more, and a width that lets the artist sit close. Massage tables are flat, wider and lower, which is workable but hard on an artist's back and neck over a full day.

The payment options available to you are shown at checkout. Larger orders and build-outs can be paid by invoice from your quote.

Equipment carries a 1-year limited parts warranty from the delivery date. Pedicure spa massage chair tops and towel steamers carry 2 years. Coverage applies to the original buyer in the contiguous United States. Wear and tear, misuse, improper installation, upholstery staining or tearing, and clearance items are not covered. Contact us with your order number and photos or video, and our team handles the claim.

New, unused items in their original packaging can be returned within 30 days of delivery, with authorization first. After 30 days we cannot accept returns. Items returned without original packaging are subject to a restocking fee of at least 25%. Original shipping is not refunded and return shipping is the customer's responsibility. Installed or plumbed items, custom and special orders, build-out packages, clearance items and incomplete kits cannot be returned. Freight damage is handled separately: note it on the delivery receipt before signing and contact us within 48 hours.