Refund policy

Modern Studio Supply LLC — Return & Refund Policy

We ship commercial-grade equipment by LTL freight, so our return policy differs from a typical online store. Please read it before ordering.

Authorization first

All returns must be authorized before anything ships back. Email us your order number, the item, the reason and any photos or video, and we will tell you how to proceed. Returns sent without authorization cannot be processed or refunded.

Return window

New, unused items in their original packaging may be returned within 30 days of delivery for a refund of the item. After 30 days we cannot accept a return, regardless of the reason or condition.

Restocking and shipping costs

  • Items returned without their original packaging are subject to a restocking fee of at least 25%.
  • Original shipping charges are not refundable, and return shipping is the customer's responsibility.
  • Freight items must be returned palletized and properly protected. Damage caused in return transit by inadequate packaging is not eligible for a refund, and additional fees may apply.
  • If a delivery is refused for any reason other than shipping damage, a 25% restocking fee plus all applicable freight charges in both directions is deducted from the refund.

Items that cannot be returned

  • Anything installed, used, assembled, modified, or connected to plumbing, including backwash units and pedicure spas
  • Custom, made-to-order and special-order items
  • Build-out packages and custom-quoted orders
  • Clearance items, which are final sale
  • Kits missing any part; every part of a kit must be returned

Damaged or defective deliveries are not returns

Inspect every shipment before signing. Freight carriers accept liability for damage only when it is documented at the time of delivery.

  • Check all cartons and pallets for visible damage before the driver leaves.
  • Note any damage, shortage or missing pallet on the delivery receipt before signing. If the wrap or straps are disturbed, write "possible concealed damage".
  • Photograph the damage, including packaging and pallet.
  • Contact us within 48 hours of delivery with photos and your order number.

Keep all packaging materials until the claim is resolved. Damage discovered after a delivery receipt has been signed clear is significantly harder to claim with the carrier and may not be eligible for replacement.

Manufacturer warranty

Equipment carries a 1-year limited parts warranty that begins on the delivery date. Pedicure spa massage chair tops and towel steamers carry a 2-year limited parts warranty. Coverage applies to the original buyer in the contiguous United States and is not transferable. Clearance items are not covered. Contact us with your order number, photos or video and a description, and our team handles the claim.

Refund processing

Once a return is received and inspected, we notify you of approval and issue the refund to the original payment method, less any restocking fee and shipping charges. Refunds typically post within 5 to 10 business days depending on your bank or card issuer.

Order changes and cancellations

Cancellations are reviewed case by case. There is usually no fee if the order has not been packed. Once an order is packed and ready to ship, a 10% cancellation fee applies. Pedicure spas already built for your order are subject to a 20% cancellation fee. On custom orders, the 30% deposit is retained. Once an order has shipped it cannot be cancelled, and the return terms above apply.

Contact

Modern Studio Supply LLC
4131 N Central Expy STE 900, Dallas, TX 75204
sales@modernstudiosupply.com