Refund policy
Modern Studio Supply LLC — Return & Refund Policy
We ship commercial-grade equipment by LTL freight, so our return policy differs from a typical online store. Please read before ordering.
Return window
Unused items in original, undamaged packaging may be returned within 30 days of delivery. All returns require prior authorization — contact us before shipping anything back. Returns sent without authorization cannot be processed or refunded.
Restocking fee
Approved returns are subject to a 25% restocking fee. Original outbound freight is non-refundable, and return freight is the customer's responsibility. Freight items must be returned palletized and properly protected; items damaged in return transit due to inadequate packaging are not eligible for refund.
No restocking fee applies to orders under $150, or when the return is our fault — wrong item shipped, manufacturing defect, or freight damage.
If a delivery is refused for any reason other than shipping damage, the restocking fee and all applicable freight charges in both directions will be deducted from your refund.
Items that cannot be returned
- Custom, made-to-order, and special-finish items
- Build-out packages and custom-quoted orders
- Items that have been installed, used, assembled, or modified
- Items missing original packaging, parts, or manuals
- Clearance items marked final sale
Damaged or defective deliveries
Inspect every shipment before signing. Freight carriers accept liability for damage only when it is documented at the time of delivery.
- Check all cartons and pallets for visible damage before the driver leaves.
- Note any damage on the delivery receipt or bill of lading before signing.
- Photograph the damage, including packaging and pallet.
- Contact us within 3 business days of delivery with photos and your order number.
Freight damage documented at delivery is resolved at no cost to you — we will arrange repair, replacement parts, or a replacement unit. Damage discovered after a delivery receipt has been signed clear is significantly harder to claim with the carrier and may not be eligible for replacement. Retain all packaging materials until the claim is resolved.
Manufacturer warranty
Products carry the manufacturer's warranty, which varies by brand and is listed on each product page. If a defect appears within the warranty period, contact us with your order number and photos or video and we will handle the manufacturer claim on your behalf.
Refund processing
Once your return is received and inspected, we will notify you of approval and issue the refund to the original payment method, less any restocking fee and freight charges. Refunds typically post within 5–10 business days depending on your bank or card issuer.
Order changes and cancellations
Orders may be changed or cancelled at no charge before they ship. Once an order has shipped, the return terms above apply. Custom and made-to-order items cannot be cancelled once production has begun.
Contact
Modern Studio Supply LLC
4131 N Central Expy STE 900, Dallas, TX 75204
modernstudiosupply@gmail.com