Shipping policy

Shipping Policy

Small items and replacement parts ship by ground parcel carrier. Chairs, stations, backwash units, treatment tables and pedicure spas ship by LTL freight: boxed, palletized, wrapped and strapped.

Freight is calculated at checkout

Freight is calculated at checkout from your delivery address. Build-out packages are the exception: their price includes curbside freight. Delivery is curbside: the driver delivers your pallet to the curb at your address. Moving equipment inside, unpacking, assembly and installation are the customer's responsibility.

Accessorial services

Liftgate service, which lowers the pallet to ground level, and inside delivery are additional services. If you do not have a loading dock or forklift, tell us before you order so we can arrange what you need.

Delivery appointments

The freight carrier contacts you to schedule a delivery window. Someone must be present to inspect and sign for the shipment. Carriers will not leave freight unattended, and a missed appointment results in a redelivery fee charged by the carrier. Ground parcel shipments require no appointment or signature.

Ensure your address is accessible to a full-size freight truck, or notify us in advance so alternative arrangements can be made.

Processing and lead times

Most orders are processed and handed to the carrier within 2 to 5 business days. Pedicure spas require 7 to 10 business days of processing. Transit time is additional and depends on your location. Lead times are estimates, not guaranteed delivery dates.

Inspection at delivery

Freight carriers accept liability for damage only when it is documented at the time of delivery. Photograph the pallet before unwrapping it, count the pallets and boxes, and check for damaged cartons, broken straps or torn shrink wrap. Note any damage or shortage on the delivery receipt before signing, photograph it, and contact us within 48 hours of delivery with photos and your order number. Retain all packaging materials until any claim is resolved.

Shipping destinations

We ship throughout the contiguous United States. For Alaska, Hawaii or U.S. territories, contact us before ordering. Shipments to those destinations carry additional limitations, and warranty service applies only in the contiguous United States.

Site preparation

Customers are responsible for verifying doorway and hallway clearances, plumbing rough-in requirements for backwash units and plumbed pedicure spas, and electrical requirements for powered equipment prior to delivery. Specifications are published on each product page.

Questions about delivery access, timing or installation? Contact us at sales@modernstudiosupply.com before ordering.