Shipping policy

Shipping Policy

Small items and replacement parts ship by parcel carrier. Chairs, stations, backwash units, treatment tables, and pedicure spas ship by LTL freight — palletized, wrapped, and delivered by liftgate truck.

Curbside liftgate delivery (included)

Every freight quote includes curbside liftgate delivery: the driver lowers your pallet to ground level at your address. Moving equipment inside is the customer's responsibility unless white-glove service is purchased.

White-glove delivery (optional)

The delivery team brings equipment inside, unpacks it, places it, and removes packaging. On build-out packages it may include assembly and setup. Available as a quoted line item on request.

Delivery appointments

The freight carrier will contact you to schedule a delivery window. Someone must be present to inspect and sign for the shipment. Carriers will not leave freight unattended, and missed appointments may incur redelivery fees charged by the carrier. Ensure your address is accessible to a full-size freight truck, or notify us in advance so alternative equipment can be arranged.

Inspection at delivery

Freight carriers accept liability for damage only when it is documented at the time of delivery. Before signing, inspect all cartons and pallets for visible damage, note any damage on the delivery receipt or bill of lading, photograph the damage including packaging, and contact us within three business days with photos and your order number. Retain all packaging materials until any claim is resolved. Damage discovered after a delivery receipt has been signed clear may not be eligible for replacement.

Lead times

In-stock accessories typically ship within a few business days. Freight items and build-out packages are scheduled in advance; current lead times are confirmed on your quote or order confirmation. Lead times are estimates and are not guaranteed delivery dates.

Shipping destinations

We ship throughout the continental United States. For Alaska, Hawaii, or destinations outside the lower 48, contact us for a custom freight quote before ordering.

Site preparation

Customers are responsible for verifying doorway and hallway clearances, plumbing rough-in requirements for backwash units and plumbed pedicure spas, and electrical requirements for powered equipment prior to delivery. Specifications are published on each product page.

Questions about delivery access, timing, or installation? Contact us at modernstudiosupply@gmail.com before ordering.